Shipping Policy

Within the UAE:

  • Free shipping is available for orders worth AED 3,000 or more.
  • For orders below AED 3,000, a shipping fee will apply based on the delivery location.

Outside the UAE:

  • We offer free delivery to the cargo.
  • Any additional shipping charges, customs duties, or taxes will be the responsibility of the customer.

Return Policy

At Fz Japan, your satisfaction is our top priority. We are committed to providing high-quality auto parts and a smooth shopping experience. Please review our return policy carefully:

1. Our Error:

  • If an error occurs on our part, you may return the unused product within 7 days of receiving it.
  • The product must be in its original condition, unused, and include all original packaging.
  • We will bear all shipping and handling costs for such returns.

2. Customer Error:

  • If a return is required due to an error on your side, it must be made within 7 days of delivery.
  • The item should be unused and in its original packaging.
  • All shipping fees, taxes, and related costs will be the customerโ€™s responsibility.

3. Return Procedure:

  • Please contact our customer service team before returning any product to explain the issue and obtain the required documentation.
  • Returns without prior approval or documentation will not be accepted.

Refund Policy

We do not offer refunds. However, exchanges are available under the following conditions:

The customer is responsible for all shipping fees and taxes related to the exchange process.

The product must be unused, in its original packaging, and the exchange request must be submitted within 7 days of receiving the item.